Catastrophic Conversations - Free Webinar

Committing a verbal blunder takes no skill. Recovering from one does. Learn to take control of any catastrophic situation & right the wrong. 

Our latest research shows that 83% of employees have witnessed their colleagues say something that has had catastrophic results on their careers, reputations, and businesses. And 69% admit to personally making a catastrophic comment. But, just what kind of catastrophic comments are we referring to? 

  • Suicide by Feedback — You thought others could handle the truth, but they couldn't.
  • Gossip Karma — You talked about someone or something in confidence with a colleague only to have your damning comments made public.
  • Taboo Topics — You said something about race, sex, politics or religion and others distorted it, misunderstood it, took it wrong, used it against you, etc.
  • Word Rage — You lost your temper and used profanity or obscenities to make your point.
  • Reply-All Blunders — You accidentally shared something via email, text, virtual meeting, etc. 

The truth is, putting your foot in your mouth — whether consciously or accidentally — is easy to do. When catastrophic conversations happen, the aftermath can be devastating. Yet so many of these comments are uttered by well-meaning and talented employees who maybe just had a bad day. Each one of us is bound to make a verbal mistake or misjudge a situation at some point during our career.  

Don’t let a momentary slip of the tongue define you (or your employees) as anything other than someone who is honest, kind, and competent. 

Join us for a free webinar to learn the skills needed to take control of any catastrophic situation and right the wrong. You'll learn: 

  • The art of apologising.
  • How to avoid getting into tough conversations by talking about what needs to be said early on when issues first arise.
  • How to look for body language cues that indicate how others may interpret your comments. 

MEET OUR SPEAKER, DAVID MAXFIELD

David Maxfield is a New York Times bestselling author, keynote speaker, and leading social scientist for organisational change. 

For thirty years, David has delivered engaging keynotes at prestigious venues including Stanford and Georgetown Universities. 

David’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 companies.

This webinar begins Thursday, 23 November at 10:00am AEDT, in...  

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